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ITS page asking for Flash Player 8!!!

It's September 2018, and my Flash Player is up to date, which is currently Flash 31.0 something. But when I try to access the Teachers' Guide from the ITS page, the page asks for Flash Player 8, and won't load any of the resources. Has anyone else encountered this issue?

Posted on: September 15 2018
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  • AskDee

    I had some issues with Flash Player and was able to get it to work by downloading Flash Player 8. Flash Player 8 is different than just Flash. If you are having trouble, please give Tech Support a call at 1-800-283-5974. Dee, Ask Dee at the READ 180 Community

    Hi, Dee. Thank you for your response. Are you sure about what you wrote? From what I just read, if we are being very precise, Flash is a platform and Flash Player is the app or plugin. I have looked up in my Chrome settings, and I have a later version of the Flash Player, which is 31.0.0.108, which is the current version. Downgrading to Flash Player 8 sounds strange. It's kind of you to offer to have me contact Tech Support, but I don't think that is a free service, and at this time I also don

    (continued) It's kind of you to offer to have me contact Tech Support, but I don't think that is a free service, and at this time I also don't think my district is paying for it. In the past, I was able to access the Teacher's Guide and other materials through the ITS portal, which was convenient. In fact, I have been using those materials for the last 2 years, so I am not sure what was changed.

    AskDee

    Have you tried a different browser? I just saw you mention "Chrome" as the browser. Take a look at this notice in Tech Support: https://www.hmhco.com/product-support/notices#notice-122. Dee, Ask Dee at the READ 180 Community

    AskDee

    I also poked around in the Tech Support website and found a couple other Notices about Chrome and Chromebooks. I personally do not use Chrome so I cannot address it accurately. I still suggest you give Tech Support a call at 1-800-283-5974. They are better equipped to address different browsers and computer platforms. They have protocols that they follow to help answer questions about Tech Support issues that I do not have. Dee, Ask Dee at the READ 180 Community

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