The box is grey and will not let me submit.
I'm not certain why you can't enter without seeing your screen. I'm guessing there is something missing, but I don't know how to figure that out. I suggest you give Tech Support a call at 1-800-283-5974. Once you find out why it doesn't work, would you please let us all know by responding to your question. Dee, Ask Dee at the Community
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