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Problems with voice recordings in System 44

We have a bank of five computers with Sys 44 recently installed.

All five of them freeze after students record their voice, often when they work on the first word.

After about three restarts, it finally worked.

I found a tech support item that warns against having incompatible client and server versions of Sys 44, but when I look at the client version's properties, the actual version number isn't shown.

These systems have 512 megs of RAM. Is that enough?

The USB headphones work fine.

By thaag
Posted on: October 26 2010
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  • As there have been many postings with this problem recently, I'm thinking this is a tech support issue, possibly with the new software version(?).  Someone else (I think it was ADemmy) also mentioned that this might be related to the new delivery from the server via the Internet (Not sure I said that right)...  Has anyone called READ 180 Tech Support yet?  I would but my current schedule leaves me little time to call.  Scholastic - Laura, John, Dee - has anyone narrowed this down to what is causing the problem?  If it's a software issue, is there a fix date?  If we a re all having similar issues, there must be a common thread...

    Hi thaag and Debbie! Thank you for your posts to the Community Message Boards.  Per your conversation, it seems that the issues you are experiencing with System 44 may be related to a QuickTime issue.  Attempting to record in System 44 using QuickTime 7.6.6 or later will result in the student being unable to proceed in the software.  Scholastic is currently working with Apple to overcome this limitation intoduced with QuickTime 7.6.6.  In the meantime, please revert the workstations back to Quicktime 7.6.0, which has been certified to work with System 44. Should you have any additional questions regarding students unable to progress in the System 44 software after recording, please contact me directly at read180community@scholastic.com. Thank you! -Laura /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

    What is the easiest way to revert back to QuickTime 7.60?   Debbie and Laura, many thanks for your time and knowledge.   Tim

    AskDee

    Simlpy uninstall the current version of QuickTime using the uninstall utility in Windows.  Then install the older version.  Using the uninstall utility will make certain that all the stray items that are installed when a program is installed wil be found and uninstalled. Dee

    Hi thaag and Debbie! Thank you for your posts to the Community Message Boards.  Per your conversation, it seems that the issues you are experiencing with System 44 may be related to a QuickTime issue.  Attempting to record in System 44 using QuickTime 7.6.6 or later will result in the student being unable to proceed in the software.  Scholastic is currently working with Apple to overcome this limitation intoduced with QuickTime 7.6.6.  In the meantime, please revert the workstations back to Quicktime 7.6.0, which has been certified to work with System 44. Should you have any additional questions regarding students unable to progress in the System 44 software after recording, please contact me directly at read180community@scholastic.com. Thank you! -Laura

    Glad to hear that my computers are not unique in this freeze up issue.  I am busy with my small group instruction & have not witnessed the freeze ups that were reported last week.  We have a few extra computers in my Lab so I tell them to go try another station.  Sometimes it worked to do that, and other times it didn't. Tomorrow I will observe the students working in S44 and see where the problem happens.  I have a group of 6 in S44 and have just started it last week for the first time. Today I was given the CD players for the books.  Now they can read along.  

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