This technical question can best be answered by Tech Support. Give them a call at 1-800-283-5974 or use the forms or chat at http://www.hmhco.com/product-support/contact-us/. You will also find a link for Live Chat at that address. It's tiny in the upper right corner of the window. Dee Ask Dee at the READ 180 Community
Try the extension titled Snap and Read by Don Johnston.
Thank you, Sally. Dee Ask Dee at the READ 180 Community
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